FAQs
Frequently Asked Questions
Here’s a guide to most of your frequently asked questions.
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Lagos, Nigeria
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Monday to Friday - 10:00am - 5:00pm
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Send an email to hello@craftsupplyhq.com
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SHOP HERE . Alternatively, send us a direct message (DM) on Instagram
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Orders cannot be changed or canceled once payment has been made via the website. However, you can change your order within 24hrs of placing the order by reaching our customer service via email or notifying us over the phone.
Note: Once an item is shipped/dispatched, it cannot be canceled or changed. -
It takes a minimum of 1 – 2 business days after payment is confirmed.
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We do not offer same day delivery. However, when you shop on the website before 7:30am, chances are it may get processed on the same day.
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No, we do not. Payment validates order processing.
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We have a pick-up location in Ejigbo, Lagos (subject to availability/change). As an online store based in Lagos, Nigeria, please note that you have a maximum of one month to pick up your order. It's essential to understand that we cannot be held responsible for any damages or missing packages if you fail to collect your order from the designated address within the specified timeline.
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Yes, we do.
All shipments are dispatched via our logistics partners - GIG Logistics and ABC Cargo Express. Delivery takes 3 - 7 Business Days. We deliver to 87 locations cut across 29 out of 36 states in Nigeria.
The locations include: Aba (ABA), Abakaliki (ABL), Abeokuta (ABK), Abuja (ABV), Ado Ekiti, Akure (AKE), Asaba (ASA), Auchi (AUC), Awka (AWK), Bauchi, Benin (BNI), Calabar (CBQ), Enugu (ENU), Ekpoma (EKP), Ibadan (IBA), Ilorin (ILR), Jos (JOS), Kano (KAN), Kaduna (KAD), Lafia, Lokoja, Makurdi (MDI), Minna (MNA), Ogbomosho, Osogbo (OSO), Onitsha (ONA), Owerri (ORI), Port Harcourt (PHC), Sango Ota (OTA), Umuahia (UHA), Uyo (UYO), Warri (QRW), Yenagoa (YEN), and Zaria (ZRI). -
We offer doorstep delivery across most of the 36 states in Nigeria. GIG logistics and sometimes ABC Cargo Express help to bring our products to your doorstep in some states, while other parcels are sent to receiving stations for collection.
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At this time, CraftSupplyShop only caters to deliveries within Nigeria. We intend to expand our reach as soon as possible.
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We accept exchanges*on some, not all products. Exchanges are done within 24 business hours of placing your order. See Returns/Exchanges for more details. Please contact us if you have any problems with your order.
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We do not offer any kind of refunds on any of our products, however we accept exchanges*on some product categories. For more details, please refer to the Refunds section. Please contact us if you have any problems with your order.
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The cost is calculated based on factors like location and weight. We utilize an initial flat rate provided by our logistics partners. The shipping fee increases as the weight of the package increases. For more details, please refer to the Shipping section.
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Within Lagos state: 1 – 2 business days
Outside Lagos state: 3 – 7 business days
Our Business days are weekdays only.
During Festive seasons like Valentines, Easter and especially Christmas, it takes longer for our logistics partners to deliver due to the high volume of parcels. We advise you to order ahead. We do not dispatch items on Nationally observed Public Holidays or Weekends. -
Our website will allow you a short period of time to make payment before your session times out. This is to ensure that items are not held out for other customers who might be waiting in line to purchase them.
If you place an order via our Instagram DM, your invoice is only valid for the duration of that business day and is automatically discarded if we do not get payments against that invoice before the close of business on the same day. When you go ahead to make payment against an invoice outside said business hours without reconfirming product(s) availability, we will not be held liable if said product(s) is out of stock/sold out. Be reminded, we do not offer any kind of refunds. -
A) Within Lagos state, you are billed an extra fee where your order is bulky*. Bulky orders are orders that take up most or all of the space of a standard dispatch bike’s box.
B)For Orders being dispatched outside of Lagos state and some* Lagos locations, Your order weighs more than the base charge for weight:flat rate fee as given by our logistics partners.