CraftSupplyShop delivers nationwide – within Nigeria. We offer doorstep deliveries within and outside Lagos State, Nigeria.
All orders are important to us and will be treated as such. We have teamed up with a number of domestic and international logistics companies, including ABC Cargo, DHL International Nigeria Limited and GIG Logistics, to make sure our customers receive their products in pristine condition and timely manner.
Location |
Estimated Arrival |
Most Lagos Locations |
1-2 Business Days |
*Some Lagos Locations |
3-5 Business Days |
Outside Lagos State |
3-5/7 Business Days |
The specified time frames are estimates, as deliveries could be earlier and on very rare occasions, later than estimated. We do not have control over delivery time which is why we give a delivery timeline – 11:00am – 7:00pm on Weekdays in Lagos State. In the event that your items are not delivered within the estimated time, please give us a call on 07033725393 or send us an email.
For far Lagos locations, pricing is based on the weight of the total package and the location the package is being shipped to. Tracking numbers are provided after the package has been processed* by the logistics company.
***WE ARE MAKING TEMPORARY CHANGES STARTING APRIL 2024***
CraftSupplyShop will be operating a 2 Business day delivery and pick up service.
This means that deliveries will be two (2) times in a week – Tuesdays & Fridays. Pick-up will be available twice (2 times) a week.
The breakdown:
Order on a Monday, it will be dispatched on Tuesday or available for pick up on Tuesday;
Order on Wednesday and Thursday, it will be dispatched on Friday or available for pick up on Friday;
Order on Friday, Saturday, Sunday and Monday, it will be dispatched on Tuesday or available for pick up on Tuesday;
During this time, our primary and only mode of communication will be VIA EMAILS.
Please Note: Instagram DMs will be disabled and unavailable and Our phone line will be unavailable. It is very important that you always check your emails, where you are required to, after carrying out a transaction on our website.
For understanding or clarification, CLICK HERE.
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PICK UP
CraftSupplyShop only offers NEXT BUSINESS DAY pick up in Lagos state and is subject to availability at the time of placing your order. This simply means that if you order on a Monday, you can pick up on Tuesday and if you order on a Friday, pick up is on Monday. We do not offer same day pick up service.
We have a pick up grace period of one week minimum to a maximum of one month (30 days) from the initial purchase date. We shall not be under any liability for any damages or missing packages for failure to pick up from the provided pick up address within the given timeline.
CONSOLIDATION
Feel free to place multiple orders, and simply leave a note during checkout instructing us to hold the items for consolidation. In your subsequent orders, choose the ‘store pick up’ to indicate your preference for consolidated shipping. If your consolidated order is bulky or requires additional fees, our team will promptly contact you. Please be aware that once an order has been shipped, no changes or cancellations can be made.
INTERSTATE DELIVERIES
Interstate orders are sent to our logistics partners 2 times in a week (TUE/WED & FRI). After your order is processed* and a tracking number is provided, interstate deliveries typically take 3-5/7 business days.
– Tracking numbers/Waybill numbers are provided after packages have been processed* by the logistics company.
– ABC Cargo Express takes 5 to 7 days or more and doesn’t offer home deliveries. View ABC Cargo pickup locations HERE.
– DHL International Nigeria Limited takes 3 business days within Nigeria.
– GIG Logistics takes 3 to 5 business days and offer home deliveries in some locations. It takes 5 to 7 business days during festivities such as Christmas, Easter, Eid, Valentines, etc. Please order early to avoid delays. View GIGL office locations HERE.
Our GIGL Interstate home delivery locations within Nigeria include:
Aba, Abeokuta, Abuja, Ado Ekiti, Akure, Awka, Benin, Calabar, Enugu, Ibadan, Ilorin, Jos, Kaduna, Kano, Onitsha, Osogbo, Owerri, Port Harcourt, Sokoto, Uyo, Warri, Yola, Zaria.
FINAL SHIPPING/PICK UP NOTES
- Orders are processed and shipped on business days only; Mondays through Fridays, 10:00am – 5:00pm excluding nationally declared and public Holidays.
- We provide a generous pick-up grace period of 30 days from the initial purchase date. It is important to understand that we cannot be held liable for any damages or missing packages if you fail to collect your order from the designated address within the specified grace period.
- Once an item is shipped/dispatched, it cannot be changed or canceled.
- CraftSupplyShop is NOT responsible for incorrect contact, delivery addresses or products provided at checkout, after an order has shipped out from our facility.
- Shipping fees are nonrefundable. This applies to returns and any failed delivery attempts from the logistics company. Also, there are no refunds on already paid shipping fees due to multiple delivery fee payments on different orders at checkout or a change of mind to a “pick up” after completing a purchase. All monies are credited to your wallet for future purchases on the website.
- During festive seasons such as Valentines, Easter, and especially Christmas, delivery times may extend due to the high volume of packages handled by our logistics partners. We recommend placing your orders well in advance to avoid any delays.
- Ensure that you choose the correct and appropriate fee based on your location or address. In the event that you select the wrong fee or if your order is bulky and incurs additional charges, we will contact you to pay the difference or any extra fees if the delivery fee exceeds the initial amount charged on this platform or any of our other channels.
- FOR DHL SHIPPING: To prevent extra shipping charges, please refrain from CHANGING your address if you’re unavailable at the address you provided at checkout. Instead, kindly reschedule your delivery when contacted by the DHL dispatch team. Please note that each address change incurs a fee of N5200, which will be billed to the recipient.
- In the event that you receive your delivery fee details via email for Interstate orders or additional fees are required for large or bulky orders, failure to make the payment on time or in full will result in the non-dispatch of your order. Ensure prompt payment to avoid any delays in the processing of your shipment.
It’s important to note that we do not ship items unless they have been FULLY PAID FOR.
- If an order is returned to us, you will be required to pay an additional delivery fee if :-
- You were unreachable by phone.
- The address provided is insufficient or incorrect.
- Large Shipments within Lagos – Delivery will be by Uber, Bolt or you can request to have the package picked up.
- Large Shipments outside Lagos – Delivery will be treated as a TERMINAL PICK UP (where it applies) even if your location is covered under HOME DELIVERY. All large shipments to other states would ONLY be delivered as Terminal pick up.
* Processed* – The period between when you place your order and we prepare it for pick up by our partner logistics company. This typically lasts 1 – 2 business days.
* Large shipments* are items that do not fit into a standard delivery motorcycle box, too bulky, too heavy for a bike to carry or take up all the space of the motorcycle box.
*Terminal pick up* – An office address where you will be required to pick up your shipment.