At CraftSupplyShop, refunds are not offered.
A 10% administrative charge applies to eligible item returns where a customer insists on a refund. Paystack processing fees are non-refundable. Alternatively, the total amount, exclusive of Paystack processing fees, can be credited to your wallet for future use.
Also, we do not offer refunds for products that are simply unwanted by the customer due to a change of mind neither do we offer refunds on multiple delivery fee payments. All excess monies will be credited to the customer wallet, exclusive of Paystack processing fees.