Refunds & Cancellations Policy

CraftSupplyShop operates a partial refund policy. Where a refund is approved, applicable administrative, payment processing and/or shipping charges will be deducted.

Where a refund is approved, a 10% administrative charge will apply. Please note that Paystack processing fees are non-refundable. Alternatively, the refund amount (less Paystack processing fees) may be credited to your customer wallet for future purchases.

Order Cancellations

• If an order has been placed and processed but has not yet been dispatched, any approved refund will be made less Paystack processing fees and a 10% administrative charge.
• If an order has already been dispatched, delivery fees are non-refundable. Any approved refund will be made less the delivery fee, Paystack processing fees, and the 10% administrative charge.

Sold-Out & Reserved Stock

Where a product has been reserved or has gone out of stock as a result of your purchase, and you subsequently request to cancel your order, a 50% restocking fee will apply.

No Refunds

Refunds will not be issued in the following circumstances:

• Change of mind after purchase.
• Failure to pick up an order within the stipulated pickup period.
• Refusal to pay applicable demurrage/storage fees.
• Multiple or duplicate delivery fee payments. Any excess payment will be credited to your customer wallet, less any applicable Paystack processing fees.